Is my firework damaged or is it cosmetic?

If your case, unit, or box has damage to the outside but the contents within are undamaged and the fireworks perform as expected, then your case, unit, or box is damaged only cosmetically. Red Apple Fireworks® does not offer refunds for fireworks that have cosmetic damage.

If you believe the outer damage to the case, unit, or box has damaged the contents within your firework, please read these help articles:

What if an item in my order does not perform to my satisfaction or fails to perform?
How do I make a claim for lost or damaged fireworks?